Contact your buyer. Once you've received a winning bid or a buyer has purchased your item, you need to be in touch. If you've chosen to use the online "Checkout" feature, some information will be sent to your buyer, or you can send an invoice via My eBay.
- Be sure to confirm the following information with the buyer: total price, tax (if applicable), accepted forms of payment, shipping cost, shipping method, expected delivery date and a tracking or Delivery Confirmation number.
Receive payment. Before you ship an item to a buyer, you have to receive payment. Buyers are typically good about paying on time they know their reputation via feedback depends on it. In some cases, you may have to send a gentle reminder to a buyer who is slow to pay.
- If you fail to receive payment from a buyer, do your best to work it out between the two of you. If your efforts fail, you can go to eBay's Resolution Center and submit an "unpaid item case."
Ship the item. As soon as you receive payment, plan to ship out the item. Be sure it's securely wrapped and cushioned with enough packing material so that it'll arrive in good shape. Buyers are often eager to receive their items, so ship on time to ensure that your customer is satisfied and leaves positive feedback.
eBay gives you the option of creating a shipping label and packing slip on its site.
- Get a provide your seller with a tracking or Delivery Confirmation number, doing so can protect you if a buyer claims they never received the item. If you created a shipping label on eBay, the tracking or * Delivery Confirmation number is available to you and the buyer in My eBay.
Leave feedback. It's not just buyers who leave feedback about their sellers, sellers, too, should leave feedback. This lets others know what it was like to do business with your buyer, helps your buyer improve his reputation (provided it was a good experience) and earns you a reputation as a thoughtful and appreciative seller.
Pay your eBay fees. The sale price of your item along with any add-ons (gallery photos, Reserve, etc.) will determine what fees you must pass on to eBay. Be sure to make your payments in a timely fashion to establish yourself as a trustworthy seller.
