Reminder - Before the employee goes home they must know their work computers IP address, and what resources at work they would like to connect to. Again, discuss this with your IT staff or supervisor.
Helpful Tidbit - The employee should send an e-mail to their self with their work IP address so that they will have the IP address in an e-mail for later reference at home or while traveling so that they can connect to FSU resources.
How to find your work computers IP address
- Click on the start button> Select All Programs> Select Accessories> Select command prompt. Make sure your command prompt is at C drive. Enter C: and hit the enter key. Enter IPconfig/all (no spaces). The screen will show your work computers IP address. If at all possible, please try and get a screen shot of the page by using the Print Screen key. Paste to a Word file and submit a case.
Why do I need a Profile name? - The employee may need a profile name so that the employee has the network permissions to allow access to their work computer from home. A firewall or ACL maybe blocking the employee. The employees IT techs should be able to help setup the employee to have access to their work computer from home.
Unable to connect - Start with a co-worker that already had their computer setup for VPN services or ask the IT staff to help. If you have a bad experience with the VPN, please submit a case. Also, when calling, have available your IP address at work, Department, Building, FSUID name and explain what you want to do or what you want access to. i. e. application, network drives, web server, work computer, etc.
Possible problem: You may need to download an update to java for free to your home computer http://www. java. com/en/download/inc/windows_upgrade_ie. jsp. Please reboot the computer and start again.
